Frequently asked questions
Do you have ready-made pieces available?
We operate as a customization-focused atelier.
For selected popular styles, certain components may be prepared in advance, allowing for a more efficient development process.
How long does the process typically take?
The timeline depends on the complexity of the project.
Standard configurations generally require 5–7 days, while more specialized work may take approximately 15–30 days.
How long does delivery to the United States take?
Shipping typically takes around 15–20 days.
In many cases, delivery may arrive earlier. Updates will be provided throughout the process to ensure full visibility.
What is your service policy?
Due to the customized nature of each project, adjustments based on preference are not supported once confirmed.
However, should any issue arise related to the piece itself, we provide full support to ensure it meets the intended standard.
What happens in case of customs issues?
In the event of confirmed customs-related issues, we will arrange a suitable solution to ensure the project reaches completion as expected.